Shipping policy

I mainly use Royal Mail, using 48-hour services for UK orders, with Evri as my backup service. For overseas orders, I use international tracked services. Shipping service and courier upgrades are available on request; please contact me before ordering to discuss availability and any additional cost. Currently, I ship to the following countries: the United Kingdom, Australia, Canada, New Zealand, and the United States. Items fulfilled by TeeMill, including greetings cards, illustrations, photography prints and printed clothing, arrive separately from items sent from my studio. TeeMill uses a separate courier service and has its own shipping pricing structure.

If you would like to arrange payment of import taxes, duties or tariffs in advance, please contact me before ordering to discuss the available options. These may include ordering through my Etsy store, where suitable; for US orders, arranging a separate listing through this store so you can pay me the agreed charges and I can pay the shipping company; or using a shipping company that provides a payment portal for you to pay the charges directly. Availability and charges will be confirmed for your order before an arrangement is agreed. I cannot refund any duties, taxes, or customs fees on returned items.

I aim to dispatch orders sent from my studio within 48 hours of receiving your order. This is a dispatch aim, not a delivery estimate. Community projects, events and occasional time away from the studio can sometimes cause delays. If I expect a significant delay, I will email you to let you know.

Smaller items will be shipped in pip boxes as large letters, except for shipments to the USA, which will be classified as small parcels. Posters or prints larger than A4 size will be shipped in tube parcels, while home ware items larger than pip size will be shipped as small to large parcels.

For TeeMill orders, shipments will be sent in recycled paper envelope/parcel bags as parcels.

I normally add tracking information to the digital invoice for your order. If you have not received your tracking details, please email me or use the store's instant messaging service, and I will happily send you the tracking number.

Please contact me by email or through the store's instant messaging service if your order is late, missing or arrives damaged, or if you have any other shipping concerns. Please include your order number and, for damaged items, photos of the item and packaging if possible, so I can look into the issue.

for courier services, open to my jewellery range and not the print on demand range, please feel to reach out to arrange the courier you prefer, please be aware courier service comes at extra cost to the customer.