Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at k.owens.arts@gmail.com. Please note that returns will need to be sent to the following address: Kerrie Owens Arts, Nucleus Arts Centre, 727 High Street, Chatham, Kent, ME4 4BP 

If your return is accepted, we’ll provide instructions on how and where to send your package. For faulty items or items that arrive broken or damaged, we pay the return postage and email you a return shipping label to print at home. For change-of-mind returns or items you no longer want, you pay the return postage. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at k.owens.arts@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please email clear, original, unedited photos of the item showing the fault or damage to k.owens.arts@gmail.com to help us assess the issue. Please be honest, clear and transparent when describing the fault or damage, so we can make the process as quick and easy as possible.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at k.owens.arts@gmail.com.